Terms of Service

Last updated on 27 June 2026 • Please read these terms carefully before using the VachanAI platform.

These Terms of Service ("Terms") constitute a binding agreement between you and the entity you represent ("you", "your", or "Customer") and NovaForge Labs, operating the VachanAI platform ("VachanAI", "we", "us", or "our"). By clicking "I Agree", creating an account, or using any part of our Services, you accept these Terms in full. If you do not agree, you must not use the Services.

These Terms incorporate by reference our Privacy Policy and any plan, pricing, or product documentation we make available to you. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

Contents

  1. 1. Description of the Services
  2. 2. Eligibility & Accounts
  3. 3. Right to Use the Services
  4. 4. Restrictions & Acceptable Use
  5. 5. Charges, Credits & Billing
  6. 6. Verification & KYC
  7. 7. Customer Data & AI Processing
  8. 8. Your Representations & Warranties
  9. 9. Intellectual Property
  10. 10. Confidentiality
  11. 11. Third-Party Services
  12. 12. Availability & Support
  13. 13. Publicity
  14. 14. Disclaimers
  15. 15. Limitation of Liability
  16. 16. Indemnification
  17. 17. Term & Termination
  18. 18. Survival
  19. 19. Governing Law & Disputes
  20. 20. Force Majeure
  21. 21. Changes to These Terms
  22. 22. General Provisions
  23. 23. Contact Us

1. Description of the Services

VachanAI provides an artificial-intelligence voice agent platform that enables you to design, deploy, and manage automated voice agents capable of making and receiving telephone calls, conducting natural-language conversations, and connecting to telephony, messaging, and business systems. The "Services" include our web dashboard, APIs, SDKs, voice models, phone numbers, integrations, credits, and related documentation.

The Services are intended for legitimate business communications only. They are not designed or authorized for emergency services, and must not be relied upon to contact emergency response, medical, law-enforcement, or other critical services.

2. Eligibility & Accounts

2.1 Eligibility You must be at least 18 years old and capable of forming a binding contract to use the Services. The Services are offered for business use and not for personal, household, or consumer purposes.
2.2 Account Security You are responsible for maintaining the confidentiality of your account credentials, API keys, and access tokens, and for all activity that occurs under your account. You must regenerate keys and passwords periodically and notify us immediately of any unauthorized access. You remain liable for all charges and consequences arising from use of your credentials, whether or not authorized by you.
2.3 Authorized Users You may permit your employees and contractors to use the Services on your behalf, provided they comply with these Terms. You are responsible for their acts and omissions.

3. Right to Use the Services

Subject to your compliance with these Terms and payment of applicable charges, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services during the term of this agreement. No ownership interest in any phone number, voice model, software, or infrastructure is transferred to you, and any rights not expressly granted are reserved by us.

4. Restrictions & Acceptable Use

You agree that you will not, and will not permit any third party to:

  • Use the Services for any unlawful, fraudulent, deceptive, or abusive purpose, or in violation of any applicable telecom, privacy, anti-spam, or consumer-protection law or regulation;
  • Place calls or send messages to numbers registered on any "do not call" / "do not disturb" registry (including the NDNC/NCPR registry) or to recipients who have not provided the legally required consent;
  • Use AI-generated or cloned voices to impersonate any person or entity, or to mislead recipients about the automated nature of the call where disclosure is required by law;
  • Transmit content that is defamatory, obscene, hateful, harassing, infringing, or that promotes violence, illegal gambling, or harm to minors;
  • Copy, modify, reverse-engineer, decompile, or create derivative works of the Services, or build a competing product using the Services;
  • Exceed published rate limits, circumvent capacity controls, or resell the Services without our written authorization;
  • Introduce viruses, malware, or any code designed to disrupt or gain unauthorized access to the Services or any system.

We may, at our discretion and without prior notice, throttle, suspend, or remove content or traffic that we reasonably believe violates these Terms or applicable law, or that threatens the integrity of the Services. You are solely responsible for obtaining all consents required to record calls and to contact recipients, and for complying with sender-ID, header, and message-template approval requirements.

5. Charges, Credits & Billing

5.1 Charges You agree to pay all charges for the Services according to the pricing plan or order you select, including per-minute usage, credits, phone-number rentals, and applicable taxes. Prepaid credits are consumed as you use the Services; postpaid accounts are invoiced periodically.
5.2 Credit Limit You are responsible for maintaining a sufficient credit balance. We may suspend the Services if your balance is exhausted or a credit limit is exceeded, and restore them upon receipt of payment.
5.3 Invoices & Payment Invoices for postpaid accounts are payable within thirty (30) days of the invoice date. Overdue amounts may accrue interest and/or result in suspension. Except as required by law, all charges are non-refundable, and credits have no cash value.
5.4 Changes to Pricing We may revise our rates by giving you at least thirty (30) days' prior notice (or fifteen (15) days where a change is driven by a change in our underlying costs). Continued use after the effective date constitutes acceptance.
5.5 Disputes If you believe an invoice is incorrect, you must notify us in writing within three (3) days of the invoice date, failing which the invoice is deemed accepted.

6. Verification & KYC

To comply with telecom and taxation laws, you agree to complete our Know-Your-Customer ("KYC") process and to provide accurate identification, company, and tax-registration details and supporting documents upon request. We may suspend or refuse the Services if required information is not provided or is found to be inaccurate.

7. Customer Data & AI Processing

7.1 Your Data "Customer Data" means the data, call recordings, transcripts, prompts, and contact information you submit to or generate through the Services. As between the parties, you retain ownership of your Customer Data.
7.2 How We Process It You grant us a worldwide, royalty-free licence to host, process, and transmit Customer Data as necessary to provide, secure, and support the Services, including processing audio and text through AI models to generate voice agent responses, in accordance with our Privacy Policy.
7.3 Recordings & Consent Call recording and transcription may be enabled at your direction. You are solely responsible for providing all notices and obtaining all consents required by law from call participants before recording or processing their voice or personal data.
7.4 Data Export & Retention You may export your Customer Data through the dashboard or API during the term. You should export any data you wish to retain before termination, after which we may delete it in accordance with our retention practices.

8. Your Representations & Warranties

You represent and warrant, on a continuing basis, that:

  • You are validly existing and have full authority to enter into and perform this agreement;
  • Your use of the Services complies with all applicable laws, including telecom, anti-spam, data-protection, and consumer-protection laws;
  • You have obtained all consents and provided all disclosures required to contact recipients, record calls, and process personal data;
  • The content of your calls and messages is lawful and does not infringe the rights of any third party;
  • You will not use the Services to develop a competing product or to copy our technology;
  • All information you provide to us is accurate and kept current.

9. Intellectual Property

We and our licensors own all right, title, and interest in and to the Services, including all software, voice models, designs, and documentation, and all related intellectual-property rights. You receive only the limited right to use the Services described in these Terms. Any feedback or suggestions you provide may be used by us without restriction or obligation to you.

10. Confidentiality

Each party may receive non-public information of the other that is designated confidential or that should reasonably be understood to be confidential ("Confidential Information"). The receiving party will use at least a reasonable degree of care to protect such information, will use it only to perform under this agreement, and will not disclose it except to representatives bound by confidentiality obligations or as required by law. These obligations do not apply to information that is public, already known, independently developed, or rightfully received from a third party.

11. Third-Party Services

The Services may interoperate with third-party products, telephony carriers, and integrations that we do not control. Your use of any third-party service is at your own risk and subject to that third party's terms. We are not responsible or liable for third-party services, content, or the acts or omissions of carriers and providers.

12. Availability & Support

We aim to make the Services available on a 24/7 basis but do not guarantee uninterrupted operation. The Services may be unavailable during scheduled or emergency maintenance, or due to factors outside our control. We provide customer support through the channels described on our website and in accordance with the plan you select.

13. Publicity

Unless you notify us otherwise in writing, you grant us the right to identify you as a customer and to use your name and logo on our website and in marketing materials. We will use such materials in a manner consistent with any brand guidelines you provide.

14. Disclaimers

The Services are provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that AI-generated outputs will be accurate, complete, or suitable for your purposes. You are responsible for reviewing and supervising the outputs of your voice agents.

15. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to these Terms or the Services, even if advised of the possibility of such damages. Our total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid by you to us for the Services in the three (3) months immediately preceding the event giving rise to the claim. Multiple claims will not enlarge this limit.

16. Indemnification

You will indemnify, defend, and hold harmless VachanAI and its directors, officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your Customer Data or the content of your calls and messages; (c) your violation of any law or third-party right, including any unsolicited or non-consensual communication; or (d) unauthorized use of your account. We will notify you of the claim, allow you to control the defense (subject to our approval of any settlement affecting us), and provide reasonable cooperation.

17. Term & Termination

17.1 Term These Terms begin on the date you first accept them or use the Services and continue until terminated as set out below.
17.2 Termination by You Postpaid customers may terminate on thirty (30) days' written notice; prepaid customers may stop using the Services at any time, subject to forfeiture of any remaining non-refundable credits.
17.3 Termination by Us We may suspend or terminate the Services immediately if you fail to pay amounts due, breach these Terms, use the Services unlawfully, become subject to insolvency proceedings, or where required by a regulator or carrier.
17.4 Effect On termination, your right to use the Services ceases and any outstanding charges become immediately due. You should export your Customer Data before termination.

18. Survival

Provisions that by their nature should survive termination will survive, including those relating to charges accrued, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law, and these general provisions.

19. Governing Law & Disputes

These Terms are governed by the laws of India, without regard to conflict-of-law principles. Before commencing any legal action, you agree to first contact our support team to attempt to resolve the matter in good faith. Subject to the foregoing, the courts at Indore, M.P., India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

20. Force Majeure

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, government action, war, civil unrest, labor disputes, carrier or network outages, or failures of telecommunications or internet infrastructure. The affected party will notify the other and use reasonable efforts to resume performance.

21. Changes to These Terms

We may amend these Terms from time to time by posting the updated version on this page and, where the changes are material, by giving you reasonable advance notice. If you do not object within thirty (30) days of notice, or if you continue to use the Services after the effective date, you will be deemed to have accepted the updated Terms.

22. General Provisions

22.1 Assignment You may not assign or transfer these Terms without our prior written consent, except to a successor in connection with a merger or sale of substantially all assets. We may assign these Terms freely. These Terms bind permitted successors and assigns.
22.2 Independent Contractors The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.
22.3 Severability & Waiver If any provision is held invalid, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver of that or any other right.
22.4 Notices Notices to us must be sent to the contact address below. Notices to you may be delivered by email to the address on your account or by posting within the dashboard.
22.5 Entire Agreement These Terms, together with the Privacy Policy and any order or plan you accept, constitute the entire agreement between the parties and supersede all prior understandings, whether written or oral.

23. Contact Us

If you have any questions about these Terms, please contact us at [email protected], or write to NovaForge Labs, 219 Sector-A, Prajapat Nagar, Indore, M.P., India, 452009.