PRIVACY POLICY  
Last updated February 19, 2026  
This Privacy Notice for ENDURANCE LABS ("we," "us," or "our"), describes how and why we might  
access, collect, store, use, and/or share ("process") your personal information when you use our  
services ("Services"), including when you:  
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Visit our website at https://vachanai.com/ or any website of ours that links to this  
Privacy Notice  
● Use VachanAI. Automate your phone calls with Human like AI. Scale your operations with  
voice agents that sound just like your best employees. Handle sales, support, and bookings  
24/7 without lifting a finger.  
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Engage with us in other related ways, including any marketing or events  
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and  
choices. We are responsible for making decisions about how your personal information is processed.  
If you do not agree with our policies and practices, please do not use our Services.  
SUMMARY OF KEY POINTS  
This summary provides key points from our Privacy Notice, but you can find out more details about  
any of these topics by clicking the link following each key point or by using our table of contents  
below to find the section you are looking for.  
What personal information do we process? When you visit, use, or navigate our Services, we may  
process personal information depending on how you interact with us and the Services, the choices  
you make, and the products and features you use. Learn more about personal information you  
disclose to us.  
Do we process any sensitive personal information? Some of the information may be considered  
"special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual  
orientation, and religious beliefs. We may process sensitive personal information when necessary  
with your consent or as otherwise permitted by applicable law. Learn more about sensitive  
information we process.  
Do we collect any information from third parties? We do not collect any information from third parties.  
How do we process your information? We process your information to provide, improve, and  
administer our Services, communicate with you, for security and fraud prevention, and to comply  
with law. We may also process your information for other purposes with your consent. We process  
your information only when we have a valid legal reason to do so. Learn more about how we  
process your information.  
In what situations and with which parties do we share personal information? We may share  
information in specific situations and with specific third parties. Learn more about when and with  
whom we share your personal information.  
How do we keep your information safe? We have adequate organizational and technical processes  
and procedures in place to protect your personal information. However, no electronic transmission  
over the internet or information storage technology can be guaranteed to be 100% secure, so we  
cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not  
be able to defeat our security and improperly collect, access, steal, or modify your information. Learn  
more about how we keep your information safe.  
What are your rights? Depending on where you are located geographically, the applicable privacy  
law may mean you have certain rights regarding your personal information. Learn more about your  
privacy rights.  
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data  
subject access request, or by contacting us. We will consider and act upon any request in  
accordance with applicable data protection laws.  
Want to learn more about what we do with any information we collect? Review the Privacy Notice in  
full.  
TABLE OF CONTENTS  
1. WHAT INFORMATION DO WE COLLECT?  
2. HOW DO WE PROCESS YOUR INFORMATION?  
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?  
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?  
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?  
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?  
7. HOW LONG DO WE KEEP YOUR INFORMATION?  
8. HOW DO WE KEEP YOUR INFORMATION SAFE?  
9. DO WE COLLECT INFORMATION FROM MINORS?  
10. WHAT ARE YOUR PRIVACY RIGHTS?  
11. CONTROLS FOR DO-NOT-TRACK FEATURES  
12. DO WE MAKE UPDATES TO THIS NOTICE?  
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?  
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?  
1. WHAT INFORMATION DO WE COLLECT?  
Personal information you disclose to us  
In Short: We collect personal information that you provide to us.  
We collect personal information that you voluntarily provide to us when you register on the Services,  
express an interest in obtaining information about us or our products and Services, when you  
participate in activities on the Services, or otherwise when you contact us.  
Personal Information Provided by You. The personal information that we collect depends on the  
context of your interactions with us and the Services, the choices you make, and the products and  
features you use. The personal information we collect may include the following:  
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names  
phone numbers  
email addresses  
mailing addresses  
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usernames  
passwords  
contact preferences  
billing addresses  
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable  
law, we process the following categories of sensitive information:  
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biometric data  
Payment Data. We may collect data necessary to process your payment if you choose to make  
purchases, such as your payment instrument number, and the security code associated with your  
payment instrument. All payment data is handled and stored by razorpay. You may find their privacy  
notice link(s) here: https://razorpay.com/privacy/.  
Social Media Login Data. We may provide you with the option to register with us using your existing  
social media account details, like your Facebook, X, or other social media account. If you choose to  
register in this way, we will collect certain profile information about you from the social media  
provider, as described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?"  
below.  
All personal information that you provide to us must be true, complete, and accurate, and you must  
notify us of any changes to such personal information.  
Google API  
Our use of information received from Google APIs will adhere to Google API Services User Data  
Policy, including the Limited Use requirements.  
2. HOW DO WE PROCESS YOUR INFORMATION?  
In Short: We process your information to provide, improve, and administer our Services,  
communicate with you, for security and fraud prevention, and to comply with law. We may also  
process your information for other purposes with your consent.  
We process your personal information for a variety of reasons, depending on how you interact with  
our Services, including:  
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To facilitate account creation and authentication and otherwise manage user accounts. We  
may process your information so you can create and log in to your account, as well as keep  
your account in working order.  
To respond to user inquiries/offer support to users. We may process your information to  
respond to your inquiries and solve any potential issues you might have with the requested  
service.  
To post testimonials. We post testimonials on our Services that may contain personal  
information.  
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL  
INFORMATION?  
In Short: We may share information in specific situations described in this section and/or with the  
following third parties.  
We may need to share your personal information in the following situations:  
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Business Transfers. We may share or transfer your information in connection with, or during  
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a  
portion of our business to another company.  
4. DO WE USE COOKIES AND OTHER TRACKING  
TECHNOLOGIES?  
In Short: We may use cookies and other tracking technologies to collect and store your information.  
We may use cookies and similar tracking technologies (like web beacons and pixels) to gather  
information when you interact with our Services. Some online tracking technologies help us maintain  
the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and  
assist with basic site functions.  
We also permit third parties and service providers to use online tracking technologies on our  
Services for analytics and advertising, including to help manage and display advertisements, to tailor  
advertisements to your interests, or to send abandoned shopping cart reminders (depending on your  
communication preferences). The third parties and service providers use their technology to provide  
advertising about products and services tailored to your interests which may appear either on our  
Services or on other websites.  
Specific information about how we use such technologies and how you can refuse certain cookies is  
set out in our Cookie Notice.  
5. DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?  
In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or  
similar technologies.  
As part of our Services, we offer products, features, or tools powered by artificial intelligence,  
machine learning, or similar technologies (collectively, "AI Products"). These tools are designed to  
enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice  
govern your use of the AI Products within our Services.  
Use of AI Technologies  
We provide the AI Products through third-party service providers ("AI Service Providers"), including  
Google Cloud AI, Groq, OpenAI, ElevenLabs and Cartesia. As outlined in this Privacy Notice, your  
input, output, and personal information will be shared with and processed by these AI Service  
Providers to enable your use of our AI Products for purposes outlined in "WHEN AND WITH  
WHOM DO WE SHARE YOUR PERSONAL INFORMATION?" You must not use the AI  
Products in any way that violates the terms or policies of any AI Service Provider.  
Our AI Products  
Our AI Products are designed for the following functions:  
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AI development  
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Text analysis  
How We Process Your Data Using AI  
All personal information processed using our AI Products is handled in line with our Privacy Notice  
and our agreement with third parties. This ensures high security and safeguards your personal  
information throughout the process, giving you peace of mind about your data's safety.  
6. HOW DO WE HANDLE YOUR SOCIAL LOGINS?  
In Short: If you choose to register or log in to our Services using a social media account, we may  
have access to certain information about you.  
Our Services offer you the ability to register and log in using your third-party social media account  
details (like your Facebook or X logins). Where you choose to do this, we will receive certain profile  
information about you from your social media provider. The profile information we receive may vary  
depending on the social media provider concerned, but will often include your name, email address,  
friends list, and profile picture, as well as other information you choose to make public on such a  
social media platform.  
We will use the information we receive only for the purposes that are described in this Privacy Notice  
or that are otherwise made clear to you on the relevant Services. Please note that we do not control,  
and are not responsible for, other uses of your personal information by your third-party social media  
provider. We recommend that you review their privacy notice to understand how they collect, use,  
and share your personal information, and how you can set your privacy preferences on their sites  
and apps.  
7. HOW LONG DO WE KEEP YOUR INFORMATION?  
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this  
Privacy Notice unless otherwise required by law.  
We will only keep your personal information for as long as it is necessary for the purposes set out in  
this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax,  
accounting, or other legal requirements). No purpose in this notice will require us keeping your  
personal information for longer than the period of time in which users have an account with us.  
When we have no ongoing legitimate business need to process your personal information, we will  
either delete or anonymize such information, or, if this is not possible (for example, because your  
personal information has been stored in backup archives), then we will securely store your personal  
information and isolate it from any further processing until deletion is possible.  
8. HOW DO WE KEEP YOUR INFORMATION SAFE?  
In Short: We aim to protect your personal information through a system of organizational and  
technical security measures.  
We have implemented appropriate and reasonable technical and organizational security measures  
designed to protect the security of any personal information we process. However, despite our  
safeguards and efforts to secure your information, no electronic transmission over the Internet or  
information storage technology can be guaranteed to be 100% secure, so we cannot promise or  
guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat  
our security and improperly collect, access, steal, or modify your information. Although we will do our  
best to protect your personal information, transmission of personal information to and from our  
Services is at your own risk. You should only access the Services within a secure environment.  
9. DO WE COLLECT INFORMATION FROM MINORS?  
In Short: We do not knowingly collect data from or market to children under 18 years of age.  
We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we  
knowingly sell such personal information. By using the Services, you represent that you are at least  
18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s  
use of the Services. If we learn that personal information from users less than 18 years of age has  
been collected, we will deactivate the account and take reasonable measures to promptly delete  
such data from our records. If you become aware of any data we may have collected from children  
under age 18, please contact us at [email protected].  
10. WHAT ARE YOUR PRIVACY RIGHTS?  
In Short: You may review, change, or terminate your account at any time, depending on your  
country, province, or state of residence.  
Withdrawing your consent: If we are relying on your consent to process your personal information,  
which may be express and/or implied consent depending on the applicable law, you have the right to  
withdraw your consent at any time. You can withdraw your consent at any time by contacting us by  
using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS  
NOTICE?" below.  
However, please note that this will not affect the lawfulness of the processing before its withdrawal  
nor, when applicable law allows, will it affect the processing of your personal information conducted  
in reliance on lawful processing grounds other than consent.  
Opting out of marketing and promotional communications: You can unsubscribe from our marketing  
and promotional communications at any time by clicking on the unsubscribe link in the emails that  
we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT  
US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we  
may still communicate with you — for example, to send you service-related messages that are  
necessary for the administration and use of your account, to respond to service requests, or for other  
non-marketing purposes.  
Account Information  
If you would at any time like to review or change the information in your account or  
terminate your account, you can:  
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Log in to your account settings and update your user account.  
Contact us using the contact information provided.  
Upon your request to terminate your account, we will deactivate or delete your account and  
information from our active databases. However, we may retain some information in our files to  
prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or  
comply with applicable legal requirements.  
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you  
prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you  
choose to remove cookies or reject cookies, this could affect certain features or services of our  
Services.  
11. CONTROLS FOR DO-NOT-TRACK FEATURES  
Most web browsers and some mobile operating systems and mobile applications include a  
Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to  
have data about your online browsing activities monitored and collected. At this stage, no uniform  
technology standard for recognizing and implementing DNT signals has been finalized. As such, we  
do not currently respond to DNT browser signals or any other mechanism that automatically  
communicates your choice not to be tracked online. If a standard for online tracking is adopted that  
we must follow in the future, we will inform you about that practice in a revised version of this Privacy  
Notice.  
12. DO WE MAKE UPDATES TO THIS NOTICE?  
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.  
We may update this Privacy Notice from time to time. The updated version will be indicated by an  
updated "Revised" date at the top of this Privacy Notice. If we make material changes to this Privacy  
Notice, we may notify you either by prominently posting a notice of such changes or by directly  
sending you a notification. We encourage you to review this Privacy Notice frequently to be informed  
of how we are protecting your information.  
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?  
If you have questions or comments about this notice, you may email us at  
[email protected] or contact us by post at:  
ENDURANCE LABS  
__________  
__________  
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE  
COLLECT FROM YOU?  
Based on the applicable laws of your country, you may have the right to request access to the  
personal information we collect from you, details about how we have processed it, correct  
inaccuracies, or delete your personal information. You may also have the right to withdraw your  
consent to our processing of your personal information. These rights may be limited in some  
circumstances by applicable law. To request to review, update, or delete your personal information,  
please fill out and submit a data subject access request.